Make it 'better' - the obvious way to drive change

I recently participated in a discussion on how to embed behaviour changes associated with transformation. Lots of views were shared including role modelling, fostering internal motivation, celebrating progress and success etc.

Later it struck me that when you design changes that are recognised as making things ‘better’, people are more likely to adopt them into their daily routines, it doesn’t negate the need for embedding but does make a big difference.

Obviously, what ‘better’ means is a huge topic and people have written books on how to develop organisational solutions. However, what is clear to me is that you can’t successfully develop new operating models/ processes/ systems on your own, in workshops with ‘experts’, and away from the real world.

I leverage a People-Driven-Change approach that involves and engages individuals from all levels of the business when understanding the challenge; designing the solutions; sense checking, piloting and reiterating the solutions. This may seem overwhelming but is effective as it results in better solutions – informed by people who do the job, as they are doing the job. It also builds belief, advocacy & ownership which accelerates and deepens adoption of the new behaviours driving business impact.