The activities and circumstances highlighted in the table above are critical for the successful and timely adoption of new ways of working and the delivery of business outcomes. They are highlighted because more often than not they are lacking or de-prioritised, however, when implemented well they have a significant impact, vastly outweighing the resources required to complete them. 

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End to end story

• Customer centric organisational solutions that deliver benefits for employees as well as the business.

• Clear and compelling communication that brings to life 1) the future model the transformation delivers 2) reasons for employees to embrace the change and 3) tangible steps to the future state.

 

Leadership

• Leadership understanding, alignment and buy in with visible CEO endorsement and involvement. 

• Support and coaching for leaders who may lack bandwidth, capability or confidence to lead and role model change. 

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Progress Drivers

• Agile, visible development and piloting of solutions – listening and adapting to customer and employee feedback. 

• Energised programme management, team support and progress tracking. Leverage a network of change agents and influencers.

• In-team focus and tracking of implementation progress and short-term ROI.

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Behaviour and culture

• Investment in motivating employee engagement and comms activity with an emphasis on success stories and benefits.

• Comprehensive understanding of capability requirements and gaps, support to build new capabilities and aid personal transition.

• Board and leader focus on driving behaviour and cultural change.